damon will organize and coordinate various resources, including but not limited to human resources for equipment production and installation, to guarantee project progress to the greatest extent. we can also ensure project construction during holidays.
after the quality warranty period, if the clients need to expand, reconstruct and relocate their equipment, upon the request of clients, damon's after-sales service team will arrange technicians to the site to communicate with clients, provide them with technical support and determine the reconstruction scheme. meanwhile, damon's after-sales teams are equipped with after-sales service project managers to realize the whole process management of after-sales projects.
before those peak periods, damon's after-sales service team will communicate with clients for equipment maintenance and care, repair the equipment failure found, and replace necessary spare parts if necessary, to ensure that the equipment is in good operating state during those periods. in addition, damon's after-sales service team provides peak-period on-site service for clients, so as to guarantee the clients' production and operation.
damon's after-sales service team can provide the following training services for clients: training on equipment operation; training on preventive maintenance and care of equipment; training on equipment program backup and wcs maintenance; training on server hardware and software maintenance, and customized trainings for clients, etc.
according to past experiences, since office employees provided services at the clients' site most of the time, often times, there was usually no one at the office who could deliver spare parts. therefore, from 2021 onward, no emergency spare parts will be provided in the after-sales offices. meanwhile, to serve the clients better, damon after-sales service department expands the type and quantity of emergency parts in huzhou warehouse of after-sales service parts and arranges special personnel to manage them. this ensures that spare parts can be shipped immediately when the clients need it.
during the weekends and public holidays, damon's 24-hour after-sales hotline service is available for clients. during the longer national day and spring festival holidays, there are personnel on duty in each of damon's offices to provide hotline service for clients. in case of emergency, damon may arrange engineers to the site for service according to the actual situation.
damon has established after-sales service offices in beijing, shanghai, guangzhou and wuhan, with corresponding after-sales (machinery/electricity) service personnel (no fewer than 2 electromechanical engineers in each office) allocated. in case of failure of system equipment on the client site during running, we will arrange service personnel nearby to the site for emergency handling as soon as possible according to the location of the site. damon established an after-sales center in huzhou production base, which offers nationwide services.
by clicking on the button “i accept” or by further usage of this website you express consent with usage of cookies as well as you grant us the permission to collect and process personal data about your activity on this website.such information are used to determine personalised content and display of the relevant advertisement on social networks and other websites. more information about personal data processing can be found on this link.
86 21 64856600